Privacy Policy

This Privacy Policy describes how Renimate ("we", "us", or "our") collects, uses, stores, and protects your information when you use our AI video generation platform ("the Service"). We are committed to protecting your privacy and handling your data transparently.

1. Information We Collect

1.1 Account Information

When you sign up, our authentication provider (Clerk) collects and shares with us:

• Email address
• Full name
• Profile picture (if provided via social login)
• Authentication identifiers (Clerk user ID)

1.2 Billing Information

Payment processing is handled entirely by our billing partner, Polar. We do not store your credit card numbers, bank account details, or other payment credentials. We receive from Polar:

• Subscription status and plan tier
• Customer ID (for linking your account to your subscription)
• Transaction history (plan changes, credit purchases)

1.3 Content You Upload

To use the Service, you may upload screenshots, screen recordings, logos, brand assets (fonts, color palettes), and data files (CSV, JSON). This content is processed solely to generate your requested video outputs.

1.4 Chat and Prompt Data

Your chat messages and prompts used to direct video generation are stored to enable iterative refinement within a project. These are associated with your account and specific video project.

1.5 Generated Outputs

Videos, motion graphics, and other outputs generated by the Service are stored in your account for access and re-export. You own these outputs as described in our Terms of Service.

1.6 Usage and Analytics Data

We use Vercel Analytics (a privacy-friendly, cookieless analytics service) to collect anonymized usage data including:

• Page views and navigation patterns
• Device type and browser
• Geographic region (country level)
• Referral source

Vercel Analytics does not use cookies and does not track individual users across sessions or sites.

1.7 Technical Logs

Our infrastructure (hosted on Vercel) may automatically log IP addresses, request timestamps, and error traces for security and debugging purposes. These logs are retained for a limited period and are not used for profiling.

2. How We Use Your Information

We use the information we collect to:

• Provide the Service: Process your prompts, generate videos, manage your projects, and deliver exported files
• Manage your account: Authenticate you, track credit balances, and manage subscription status
• Improve the Service: Analyze aggregate usage patterns to identify bugs, optimize performance, and plan features
• Communicate: Send transactional emails (account confirmations, billing receipts) and, where you opt in, product updates
• Ensure security: Detect fraud, abuse, and unauthorized access

3. What We Do NOT Do

• We do not sell your personal information to third parties
• We do not use your uploaded content or generated outputs to train AI models
• We do not share your content with other users
• We do not use tracking cookies or cross-site tracking pixels
• We do not serve targeted advertisements

4. Data Storage and Security

4.1 Where Data Is Stored

• Database: User records, project metadata, credit transactions, and chat history are stored in Neon Postgres (cloud PostgreSQL)
• File storage: Uploaded assets and generated videos are stored in cloud storage with access controls
• Authentication: Account credentials and session data are managed by Clerk and never stored directly by us

4.2 Security Measures

We implement industry-standard security practices including:

• Encryption in transit (TLS/HTTPS on all connections)
• Database access controls and connection pooling
• Webhook signature verification (Clerk and Polar webhooks)
• Principle of least privilege for service accounts and API keys
• Rate limiting on API endpoints

5. Third-Party Services

We use the following third-party services that may process your data under their own privacy policies:

6. Data Retention

• Active accounts: Your data is retained for as long as your account is active
• Deleted accounts: Upon account deletion, we remove personal data and uploaded content within 30 days, except where retention is required for legal or billing purposes
• Credit transaction logs: Retained for accounting and audit compliance for up to 7 years
• Technical logs: Automatically purged after 90 days

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data and account
• Data portability: Request your data in a structured, machine-readable format
• Objection: Object to processing of your data for specific purposes
• Withdraw consent: Where processing is based on consent, you may withdraw at any time

To exercise any of these rights, contact us at privacy@renimate.com. We will respond within 30 days.

8. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

9. International Data Transfers

Your data may be processed in countries other than your country of residence (including the United States, where many of our infrastructure providers operate). We ensure appropriate safeguards are in place in accordance with applicable data protection laws.

10. Cookies

The Service uses only essential cookies required for authentication (set by Clerk) and session management. We do not use advertising cookies, tracking pixels, or non-essential cookies. No cookie consent banner is required as we only use strictly necessary cookies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the revised policy with an updated effective date. Your continued use of the Service after changes become effective constitutes acceptance.

12. Contact Us

For privacy-related inquiries, data requests, or complaints, please contact:

• Email: privacy@renimate.com